Support at home Volunteer

British Red Cross

Name: Support at home Volunteer
Organisation: British Red Cross
Location: Plymouth Public Dispensary, 18 Catherine Street, Plymouth, Devon, PL1 2AD
Type: Part Time


(18+) In the UK, our health and social care work offers valuable time-limited support for individuals vulnerable to crisis. From people recovering from illness, surgery or an accident, to those struggling with a life-changing event.

Care in the Home volunteers enable people to live as independently as they can at home, building trusting relationships and helping them to regain their confidence and well-being. Working closely with health and social services colleagues, volunteers can make the difference in preventing an admission to hospital or supporting a timely discharge home.

Typical tasks include:

- Visiting the service user on their arrival home from hospital
- Keeping someone company for a few hours at a time
- Helping with practical tasks like shopping, collecting prescriptions and light meal preparation
- Enabling service users to prepare meals
- Sitting with the service user and relieving the relative or carer of continuous care
- Keeping paper records of contact and activities undertaken with the service user

Access to own car is preferable.

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Organisation Description

The British Red Cross is a volunteer-led humanitarian organisation that helps people in crisis whoever and wherever they are.
We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable people vulnerable to crisis in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

Young People:

We value the energy and enthusiasm that young people bring to this role. Anyone can volunteer with the Red Cross from the age of 15. An individual risk assessment, parental consent and safeguarding considerations will be required from those aged 15 – 17. Volunteers will need to be at least 18 to visit service users on their own but those aged 15 – 17 can be involved in a variety of activities such as promoting the service, supporting service volunteers, providing administrative support and undertaking training, if appropriate.


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Cause / Interests

  • Elderly
  • Health and Hospital and Hospices

Types of Activity

  • Befriending and Buddying
  • Caring

Skills and Qualifications


We keep the beneficiary at the heart of what we do, working to understand their needs and the difference we make. You need to have good interpersonal, diplomacy, communication and teamwork skills and full training can be given for any necessary technical requirements.

Also volunteers should have:

- Sensitivity when working with people vulnerable to crisis and an interest in their well-being
- An ability to provide patient, positive encouragement with the aim of helping people to help themselves
- An understanding of the differing physical needs of service users
- Ability to work independently and as an effective member of a team
- Willingness to attend volunteer induction and appropriate training for the role
- Consent for Disclosure and Barring Service (DBS) check to be completed
- Uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhering to our Equal Opportunities Policy


- The chance to work with a variety of different people from different walks of life and make a real difference to their lives
- Recognition of the skills and experience you bring to the organisation with additional training given as required, so you can represent the Red Cross with confidence
- A great opportunity to develop your existing skills and to gain new ones
- The company of a warm and friendly team of like-minded people
- Reimbursement of reasonable out-of-pocket expenses when volunteering

Being a volunteer for the British Red Cross means that you can proudly say you are part of the world’s largest humanitarian organisation, and one of our 13 million volunteers across the world.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Travel
Restrictions: NA
Induction: Yes
Insurance Cover: Yes
Special Needs: Yes
Offer: Support
Training: Yes
Other: NA

Recruitment Method

Application form, Informal discussion, References, DBS Check, Interview