Information and Resource Volunteer - Plymouth

Shelter Plymouth

Name: Information and Resource Volunteer - Plymouth
Organisation: Shelter Plymouth
Location: Ernest English House, Buckwell Street, Plymouth, PL1 2DA
Type: Part Time
Time Commitment: One day a week for a minimum of six months, but this is flexible


As an Information and Resource Volunteer, you will be an invaluable part of our team acting as a point of support and guidance for clients who need help accessing a range of online services and completing forms associated with housing and/or benefits. This role will give you experience of volunteering in a fast-paced, client-facing environment, as well as hands-on experience volunteering in one of the UK's leading housing charities.

Supervised by: John Hawton

Main Tasks can Include:
- Meeting and greeting clients
- Assisting clients with form filling and applications
- Giving out information and leaflets and supporting clients to use online resources
- Signposting people to other services if we are unable to help
- Inputting information onto our case management system
- Supporting clients to register and bid for housing
- General administrative tasks (photocopying, scanning, creating client files and filing)

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Organisation Description

Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. We do this by giving advice, information and advocacy to people in housing need, and by campaigning for lasting political change to end the housing crisis for good.


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Cause / Interests

  • Homeless and Housing

Types of Activity

  • Administration
  • Advice, Information and Support

Skills and Qualifications


Skills and Experiences Required:
- Experience of working with the public
- Ability to manage your own time and work on your own initiative
- Interest in social welfare law, e.g. housing; welfare benefits; debt; community care
- The ability to work as part of a team and value others
- Excellent communication skills
- Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard
- Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection


Benefits of Volunteering with Shelter:
- Supporting Shelter in our fight against bad housing and homelessness
- Build your confidence and develop transferable skills
- Be part of a great team
- Gain valuable work experience as part of a legal team
- Enhances your CV, we can help you to update this and will provide references when you leave our services

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Reasonable travel expenses, £4 for lunch per day
Restrictions: NA
Induction: Provide relevant training, coaching and shadowing to enable you to fulfil your role
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: NA
Other: NA

Recruitment Method

DBS Check, References