Children's Centres Office Support (Regulated) – Receptionist/Administration


Name: Children's Centres Office Support (Regulated) – Receptionist/Administration
Organisation: Barnardo's
Location: Tanners Lane, Barkingside, Ilford, Essex, IG6 1QG


Offering general administration/office duties
Answering and re-directing calls and greeting visitors/ parents and children to the centre
The Children’s Centre’s aim to support local families and children with offering a base for midwifery, family support work, parent groups etc with a view to engaging and supporting families access support and advice services and overcome any barriers to positive family lives.

To be a positive friendly first point of contact and engagement for visitors to the centre(s)
Sign visitors/parents into building and sessions
Re-direct telephone calls appropriately or positively take messages and pass on swiftly
Assist centre staff with general office and service administration tasks to help maintain accurate appropriate information for the mutual benefit of the centre and parents and families.

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Organisation Description

As one of the UK's leading children's charities, Barnardo's works directly with over 100,000 children, young people and their families every year. We run 415 vital projects across the UK, including counseling for children, who have been abused, fostering and adoption services, vocational training and disability inclusion groups. Every Barnardo's project is different but each believes in the potential of every child and young person, no matter who they are, what they have done or what they have been through.

*Projects that work with children, young people and former Barnardo's children.
*Adoption and Fostering.
*Campaigning and Lobbying.
*Research and Influencing practice.


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Cause / Interests

  • Children
  • Disability
  • Education and Literacy
  • Families
  • Health and Hospital and Hospices
  • Youth

Types of Activity

  • Administration
  • Advice, Information and Support
  • Computers, Technology and Website Design
  • General and Helping
  • Marketing, PR and Media

Skills and Qualifications


Experience of being with children
Practical skills
IT / Administration skills
People, team work skills
Positive, adaptable engagement attitude to children and parents


Interviews and recruitment process
Induction and service training
Safeguarding & Child Protection training
Regular supervision, peer supervision and on-going service support
Relevant on-going training
Improved CV and opportunity to develop additional experience, career and personal development skills
Access to internal vacancy list.
Access to accredited courses

Gain skills and experience through:
Safeguarding and protecting children training.
Basic equality and diversity training
Knowledge of children’s services and how they are run
Experience of engaging and supporting children and young people
Increased inter-personal skills

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Expenses offered
Restrictions: NA
Induction: Induction and training programme
Insurance Cover: Insurance in place
Special Needs: NA
Offer: NA
Training: Induction and training programme
Other: Regular support and supervision

Recruitment Method

Application form, Informal discussion, References, Competency Test, Information Day, Other, Interview