Bridge Ambassador (Welcome Assistant)

Bridging the Tamar Project

Name: Bridge Ambassador (Welcome Assistant)
Organisation: Bridging the Tamar Project
Location: Tamar Bridge Office, Pemros Road, St Budeaux, Plymouth, Devon, PL5 1LP
Type: Part Time
Shifts will typically be 10.00 to 13.00 and 13.00 to 16.00, and volunteers can request a regular shift or volunteer more flexibly.

Description

Visitor Welcome Assistants deliver a friendly welcome to all visitors to the Learning Centre and Tamar Bridge

Bridge Ambassadors are volunteers who engage people with two of the iconic structures which connect Devon and Cornwall - the Tamar Bridge and the Royal Albert Bridge.

We're looking for an enthusiastic and positive team of volunteers who can help support us in a variety of roles.

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Organisation Description

The engineering legacy of the Tamar Estuary's historic bridges will be celebrated by a new Learning Centre currently being built at the Tamar Bridge, which is due to open in Spring 2019 with thanks to funding from the Heritage Lottery Fund and The Tamar Bridge and Torpoint Ferry Joint Committee.

The Learning Centre will explore the engineering brilliance of both the 20th century road bridge (the country's longest at the time of its construction) and Brunel's iconic 19th century Royal Albert Bridge.

Bridge Ambassadors are volunteers who engage people with two of the iconic structures which connect Devon and Cornwall - the Tamar Bridge and the Royal Albert Bridge.

We're looking for an enthusiastic and positive team of volunteers who can help support us in a variety of roles.

You could be giving guided tours of the Tamar Bridge, welcoming visitors as they stop off at our Learning Centre on their way to Cornwall, or inspiring children on a school trip.

In return you could:
· Increase your confidence
· Gain an insight into the work of the STEAM (Science, Technology, Engineering, Art and Maths) sectors and develop your skills
· Feel a sense of achievement knowing you are part of the Tamar Bridge's history
· Meet like-minded people and work as part of a team
· Enjoy the satisfaction of giving something back to your community

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When

  Mon Tue Wed Thurs Fri Sat Sun
Morning
Afternoon
Evening

Cause / Interests

  • Art and Culture
  • Children
  • Education and Literacy
  • Heritage

Types of Activity

  • Community Work
  • General and Helping
  • Local Events
  • Teaching, Training and Coaching

Skills and Qualifications

Requirements

What’s involved?
• Provide a friendly and informed welcome to all visitors and provide a high level of customer service
• Help visitors to discover more about the bridges they are visiting by helping to interpret them e.g. answering questions, giving short talks, handing out children’s activity trails, leaflets etc.
• Support the staff and volunteer team in ensuring the displays are kept well-presented
• Promote guided tours and events, and communicate with the Volunteer Bridge Guides on site
• Whenever possible assist visitors with information about the local area if requested
• Ask visitors for feedback if required and pass this to the CLV Officer
• Be a positive advocate for TB&TF and the Bridging the Tamar project
• Sell guidebooks and other retail items
People who will suit this role will be:
• Someone who loves meeting people from all walks of life, enjoys working with families, but is equally happy to let visitors explore at their own pace
• Someone with a flexible approach to working as part of a team; willing to get stuck in with anything on a busy day but positive and proactive on a quiet one
• Will be as happy striking up a conversation with our visitors as they are working alongside the staff team
• Aged 18 or over


Benefits

• Increase your confidence
• Gain an insight into the work of the STEAM (Science, Technology, Engineering, Art and Maths) sectors and develop your skills
• Feel a sense of achievement knowing you are part of the Tamar Bridge’s history
• Meet like-minded people and work as part of a team
• Enjoy the satisfaction of giving something back to your community

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Yes
Restrictions: NA
Induction: Yes
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: You will receive a full induction to the project and training for your particular role. This will take place from March 2019.
Other: Visit www.tamarcrossings.org.uk/volunteering

Recruitment Method

Application form, Informal discussion, DBS Check