Volunteer Shop Assistant (Barbican)

St Luke's Hospice

Name: Volunteer Shop Assistant (Barbican)
Organisation: St Luke's Hospice
Location: St Lukes Hospice, Turnchapel, Plymouth, Devon, PL9 9XA
Type: Part Time


(16+) Voluntary Shop assistants required for the Barbican Shop in Plymouth. If you are dedicated, enthusiastic and looking for a voluntary role within a professional and worthwhile retail environment then this could be for you.

St Luke’s Charity shops raise much needed funds to support the work of St Luke’s Hospice. Each shop has a team of volunteers to help the Manager to manage the shops as profitably and efficiently as possible.

Tasks undertaken by shop volunteers include:

• To greet customers and answer/direct queries to the appropriate channels.
• To represent the Hospice in the retail sector.
• To sort out donated goods and price under the direction of the Shop Manager.
• To use the till to carry out sales procedures.
• To dust and clean where appropriate in the sales area and staff rooms
• To report to the Manager any areas of concern.
• To be able to work as part of a team.
• To communicate clearly, helpfully and courteously when dealing with the general public.
• To inform customers about the work of the Hospice if requested to do so.
• To answer telephone enquiries.
• On occasions cash up and prepare for banking
• To be aware of Health and Safety at all times, to pay attention to fire procedures and to know the location of fire extinguishers.
• On occasions become a key holder for the shop premises
• Absolute trustworthiness and integrity.
• To record any accidents (however small) and incidents in the Accident Book

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Organisation Description

St Luke's provides specialist palliative care for patients with progressive incurable life-limiting illness who have complex symptoms and psychosocial needs requiring the input of a multiprofessional palliative care team. Inpatient care at the hospice may be offered to those who have needs that at the present time require assessment, treatment and monitoring as an inpatient. Care is offered not on the basis of specific diagnosis (e.g. cancer), but on the basis of specialist needs.

The Hospice also provides terminal care, i.e. care for those in the last days of life, when such care cannot be adequately provided in a community setting (home or Nursing Home).


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Cause / Interests

  • Health and Hospital and Hospices

Types of Activity

  • Retail and Charity Shops

Skills and Qualifications

  • Interpersonal Skills
  • Interpersonal Skills
  • Listening and communication
  • Listening and communication
  • Team work
  • Team work


To be reliable, trustworthy and enthusiastic.
Person must be dedicated and enthusiastic and willing to work as part of a team.
No Retail Experience required as training will be given.

Additional/Specific Suitabilities

Minimum Age: 16
Maximum Age: NA
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: Travel
Restrictions: NA
Induction: Yes
Insurance Cover: Yes
Special Needs: Yes
Offer: Support
Training: Yes
Other: NA

Recruitment Method

Application form, Informal discussion, References, Trial Period