Advice Support Volunteer

Homemaker Southwest T/A Money Advice Plymouth

Name: Advice Support Volunteer
Organisation: Homemaker Southwest T/A Money Advice Plymouth
Location: Money Advice Plymouth, Devonport Guildhall, Ker St, Plymouth, Devon, PL1 4EL
Type: Part Time
a regular commitment of at least 4 hours a week, for 9 months.


Each year Money Advice Plymouth works with thousands of people who have money problems; this may be someone at risk of being made homeless, someone in extreme financial crisis or someone in need of tips to make their money stretch further.

We are now recruiting volunteers to support us in providing these much-needed services. Whilst we are happy to help you fit your volunteering with us around your other commitments, such as your caring responsibilities, we do expect you to agree a regular time for volunteering; and to do so for at least 9 months.

Supporting our specialist advisers and working directly with clients, our Advice Support Volunteers help people in financial hardship regain financial control and move forward positively, by carrying out follow up work arising from appointments.

The role involves assisting Money Advice Caseworkers by providing support by:
· Carrying out follow-up work arising from appointments.
· Preparing and sending out standard letters and other documentation to clients.

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Organisation Description

Money Advice Plymouth aims to help people tackle their debt problems by empowering them to address the issues that they face. By visiting clients in their homes, we provide free expert, confidential and impartial debt advice to anyone in Plymouth and the South Hams areas.
The help available includes empowering people to be better able to tackle budgeting, negotiating with creditors, setting up payment arrangements, producing financial statements, Debt Relief Orders, and bankruptcy amongst other strategies.


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Cause / Interests

  • Families
  • Homeless and Housing

Types of Activity

  • Advice, Information and Support

Skills and Qualifications


You don’t need specific qualifications or experience for the role; however, you would need:
· an ability to understand complex information
· to be polite and good at listening
· to be familiar with using keyboard skills and searching the internet
· to be able to input data accurately
· a good level of literacy and numeracy
· to be open minded and not judge clients
· to enjoy helping people.


· Ongoing training, support, supervision and development.
· The opportunity to support vulnerable client groups and be a valued member of a friendly and supportive team.
· The opportunity to gain experience of the not for profit / charitable sector.
· The opportunity to gain new skills, knowledge and experience.

In return for your time and effort we will: cover expenses incurred, provide an opportunity to develop your skills and gain experience in the charity sector, and, crucially, provide all the tea or coffee you can drink!

Additional/Specific Suitabilities

Minimum Age: 16
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: yes
Restrictions: NA
Induction: yes
Insurance Cover: yes
Special Needs: NA
Offer: NA
Training: Training will be given in all aspects of the role
Other: NA

Recruitment Method

Application form, DBS Check, Informal discussion, References, Trial Period