Mobility Aids Spoke Volunteer

British Red Cross

Name: Mobility Aids Spoke Volunteer
Organisation: British Red Cross
Location: Plymouth Public Dispensary, 18 Catherine Street, Plymouth, Devon, PL1 2AD
Type: Part Time


As a Mobility Aids Spoke Volunteer you will be on hand to deal with wheelchair requests and enter the details onto a database. This key role enables people to return home after an illness or surgery and helps them to remain independent or to go on a holiday or trip with friends or family. The beneficiary is at the centre of everything we do.

Typical tasks include:

- Taking calls and enquiries from people wanting to borrow a wheelchair
- Giving information about other Red Cross services, where appropriate
- Updating service user records and other administrative tasks using computer based systems
- Demonstrating how to use and look after our wheelchairs
- Receiving and recording donations

The British Red Cross provides valuable short-term support to vulnerable people in the UK, whether they’re recovering from an operation, need a wheelchair or just need help coping around the house. Our volunteer-led Mobility Aids Service provides wheelchair delivery and short-term loans of equipment across the UK, helping tens of thousands of people every year.

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Organisation Description

The British Red Cross is a volunteer-led humanitarian organisation that helps people in crisis whoever and wherever they are.
We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable people vulnerable to crisis in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

Young People:

We value the energy and enthusiasm that young people bring to this role. Anyone can volunteer with the Red Cross from the age of 15. An individual risk assessment, parental consent and safeguarding considerations will be required from those aged 15 – 17. Volunteers will need to be at least 18 to visit service users on their own but those aged 15 – 17 can be involved in a variety of activities such as promoting the service, supporting service volunteers, providing administrative support and undertaking training, if appropriate.


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Cause / Interests

  • Elderly
  • Health and Hospital and Hospices

Types of Activity

  • Administration
  • Advice, Information and Support
  • General and Helping

Skills and Qualifications


You need to have good interpersonal, diplomacy, communication and teamwork skills. We keep the beneficiary at the heart of what we do, working to understand their needs and the difference we make.
Also someone who will consistently:

> Uphold the fundamental principles of the International Red Cross, Red Crescent Movement and adhere to the Societies’ Equal Opportunities policy
> Act in accordance with our values and behaviours’ framework
> Demonstrate the impact of our services on beneficiaries
> Uphold people’s dignity at all times
> Demonstrate their ability to engage with and relate to others
> Demonstrate their ability to support and develop others
> Demonstrate their ability to lead an support others in times of change
> Maintain appropriate confidentiality
> Utilise all the systems needed in the role
> Show an interest in the Voluntary Sector and the leadership and Management of volunteers


You will be part volunteering for one of the largest humanitarian organisations in the world, playing a vital role in a supporting people in crisis at a local community level.

As a Mobility Aids Spoke volunteer, you may wish to develop to a Mobility Aids Lead Volunteer. You will also have access to attend other training provided by the British Red Cross, such as:

- Dementia awareness
- Mental Health First Aid
- Systems training- UCLA tool
- Understanding Loneliness and Isolation
- Understanding Grief and Loss

Additional/Specific Suitabilities

Minimum Age: 15
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: Yes
Restrictions: NA
Induction: Yes
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: Yes
Other: NA

Recruitment Method

Application form, DBS Check, Informal discussion